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Cancellation Policy
 
We value your time and understand that plans can change. This cancellation policy outlines your options and our guidelines to ensure fairness and transparency for all our guests.
 
Refundable Cancellations
  • Bookings cancelled 48 hours or more before the scheduled check-in are eligible for a full refund.
  • A valid reason must be provided at the time of cancellation.
  • Cancellations must be communicated via WhatsApp, email, or phone call to our official contact channels.
 
Non-Refundable Cancellations
  • Cancellations made less than 48 hours before the check-in date are not eligible for a refund.
  • No-shows or failure to inform us will be treated as late cancellations and are fully chargeable.
 
How to Cancel

Please reach out to us directly through any of the following methods to cancel your reservation:

Refunds, if applicable, will be processed within 7 business days via the original payment method.

 
Additional Information
  • Service fees or payment gateway charges are non-refundable.
  • Requests for date changes may be considered, subject to availability and prior notice.
  • We recommend notifying us as early as possible to accommodate your needs smoothly.

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